In order to process the case of citizen’s complains and grievances effectively. Environmental Protection Administration (EPA) has established the Center for Environmental complains and created a completely management model. To understand the satisfaction of local environmental administration that processing citizen’s complains and EPA accept applications. EPA has commission E-Strategy Research Center to process the investigation of satisfaction about all levels of environmental administration case processing. In environmental administration that processing citizen’s complains satisfaction. This survey contains two investigations. The samples in first investigation were collected from person who have called 0800-066666 to EPA during January to April in 2003 in Taiwan and interview 1,143 applicants successfully. The samples in second investigation were collected from person who have called 0800-066666 to EPA during July to September in 2003 in Taiwan and interview 1,477 applicants successfully. In satisfaction of EPA accept applications survey . The samples in this investigation were collected from person who filed application to EPA during the first half year in 2003 in Taiwan and interview 190 applicants successfully.